Home Find A Speaker Who We Work With How We Work About Us Success Stories Contact Us

enter a topic or event

Featured Motivational Speakers: -Speaker's Name- Anne Fletcher, MS, RD, LD Barbara Badolati Barbara McAfee Becky Olson Bobbie Staten, RN, MPH Bonnie Dean Britt Bensen Steele Deb Gauldin, RN Deb DiSandro Diana Dyer, RD, MS Diana Jordan Dr. Deborah Kern Dr. Joan Borysenko Dr. Karen Wolfe Dr. Marie Savard Dr. Mary-Ann Bauman Dr. Michael Dansinger Dr. Neal Barnard Dr. Nieca Goldberg Dr. Silvia Jimenez Eliz Greene Elizabeth Somer, RD, MA Fern Carness, RN, MPH Holly Stiel Jana Stanfield, CSP Jennifer Louden Joan Anderson Joanne Lichten, PhD, RD Joe Piscatella Juliet Funt Karen Drucker Kathryn Cramer, PhD Kay Wagner, MSN, RN, CTM Kim Dalzell, PhD, RD, LD LaDonna Gatlin, CSP, CPAE Laura Derocher LeAnn Thieman Linda Ellerbee Lynn Robinson Marcia Wallace Mary Marcdante Mary Feeley, CSP Mary Pierce Megon McDonough Miriam Nelson, PhD Nancy Coey Pasha Hogan Paula Darcy Peggy Kline Rebecca Hulem, RN, RNP Ronda Rich Rudy Wilson-Galdonik Sally Baskey Sandy Queen Sue Kirby Suzie Humphreys Tracey Conway Victoria Moran Winalee Zeeb Zonya Foco, RD, CSP

Click here to inquire about Holly Stiel for your event now Holly Stiel A world-renowned leader in concierge service training, Holly Stiel literally wrote the textbook for hotel concierge services. Now she’s applying that expertise to other industries via multi-media training programs in the banking, beauty and hotel industries. She’s also working with hospitals where concierge services have far exceeded expectations, linking hospital departments in unprecedented ways while providing much needed patient-family liaison connections. Not only is Holly an expert on the art of concierge service, her approach is all about the heart of customer service, with the complexities of human interaction and human emotions central to the concepts and skills she teaches. Holly got her customer service training on the job – 16 years as a hotel concierge, serving up to 300 customers a day. She single-handedly started the concierge department at San Francisco’s Grand Hyatt and was the first American woman admitted to the exclusive international concierges’ association, Les Clefs d’Or and was a founding member of the association in the United States. She knows the agony and the ecstasy of customer service firsthand and believes that good service is an art form. She’s captured that experience in three books: "Ultimate Service" -- the definitive textbook for the concierge profession. "Thank You Very Much" -- a book for anyone who has ever said, "May I help you?" And in her newest book, "The Neon Signs of Service," Holly shares the points of wisdom she created to not only cope, but to excel in taking care of oneself while providing excellent customer service. She is held in high esteem by those in her profession and has the respect and repeat business of many companies known for their high customer service standards -- Nordstrom, Bellagio Hotel & Resort, Motorola, Bank of America, Compaq, Vail Associates and Pebble Beach Corporation, to name a few. Most Popular Topics: Spirit in Service Thank You Very Much – The True Bottom Line Bring Your Sense of Humor to Work Thinking Like A Concierge Taking Care of Yourself So You Can Take Care of Others Holly Stiel offers expertise in: Humor, Self-care, Customer Service, Motivation, Inspiration Holly Stiel is a good fit for: Association Keynote, Womens Retreat

Inquire about Holly Stiel for your event

© 2004-2008 Speak Well Being Group | contact us | 503-699-5031 | 4261 Collins Way / Lake Oswego, OR 97035

web design portland