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Holly Stiel Fee Range: $4,000 - $9,500 Speaker's Home Base: CA A world-renowned leader in concierge service training, Holly Stiel literally wrote the textbook for hotel concierge services. Now she’s applying that expertise to other industries via multi-media training programs in the banking, beauty and hotel industries. She’s also working with hospitals where concierge services have far exceeded expectations, linking hospital departments in unprecedented ways while providing much needed patient-family liaison connections. Not only is Holly an expert on the art of concierge service, her approach is all about the heart of customer service, with the complexities of human interaction and human emotions central to the concepts and skills she teaches. Holly got her customer service training on the job – 16 years as a hotel concierge, serving up to 300 customers a day. She single-handedly started the concierge department at San Francisco’s Grand Hyatt and was the first American woman admitted to the exclusive international concierges’ association, Les Clefs d’Or and was a founding member of the association in the United States. She knows the agony and the ecstasy of customer service firsthand and believes that good service is an art form. She’s captured that experience in three books: "Ultimate Service" -- the definitive textbook for the concierge profession. "Thank You Very Much" -- a book for anyone who has ever said, "May I help you?" And in her newest book, "The Neon Signs of Service," Holly shares the points of wisdom she created to not only cope, but to excel in taking care of oneself while providing excellent customer service. She is held in high esteem by those in her profession and has the respect and repeat business of many companies known for their high customer service standards -- Nordstrom, Bellagio Hotel & Resort, Motorola, Bank of America, Compaq, Vail Associates and Pebble Beach Corporation, to name a few. Most Popular Topics: Spirit in Service Thank You Very Much – The True Bottom Line Bring Your Sense of Humor to Work Thinking Like A Concierge Taking Care of Yourself So You Can Take Care of Others Holly Stiel offers expertise in: Humor, Self-care, Customer Service, Motivation, Inspiration Holly Stiel is a good fit for: Association Keynote, Womens Retreat |
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ABOUT FEES
The fee categories listed on this website are intended to serve as guidelines. Fees vary based on many factors and may change without notice. The exact fee for your event may be above or below the stated range. Fees are generally for keynote speeches up to 90 minutes in the Continental U.S. and are exclusive of travel expenses. Read more...
The fee categories listed on this website are intended to serve as guidelines. Fees vary based on many factors and may change without notice. The exact fee for your event may be above or below the stated range. Fees are generally for keynote speeches up to 90 minutes in the Continental U.S. and are exclusive of travel expenses. Read more...